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VODCAST

#116 - Effective Communication & Conflict Resolution

Bec shares her experience of starting in the fitness industry and her journey into Group Exercise Management. She talks about her initial struggles as an instructor and the importance of communication skills in managing a diverse team of instructors. Bec emphasizes the need for authenticity and encourages instructors to be themselves. She also highlights the importance of supporting and nurturing instructors to help them grow and succeed. In this conversation, Bec and Tony discuss the importance of matching instructors with the right clubs and class demographics. They emphasize the need for Group Exercise Managers to understand their instructors and create a comfortable and empowering environment for them. They also highlight the significance of effective communication and conflict resolution in managing instructors and addressing member complaints. Bec shares her approach to handling feedback and complaints, ensuring that instructors feel supported and valued. They also discuss the changing dynamics of the industry, with instructors becoming more selective and clubs needing to attract and retain the right team.  


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Takeaways  

  • Starting as an instructor can be challenging, but it's important to learn from mistakes and keep improving. 

  • Communication skills are crucial in managing a diverse team of instructors. 

  • Being authentic and true to yourself is key in building a strong connection with members. 

  • Supporting and nurturing instructors is essential for their growth and success.  

  • Match instructors with the right clubs and class demographics to ensure a good fit. 

  • Understand and support instructors to create a comfortable and empowering environment. 

  • Communicate openly with instructors and address member feedback and complaints. 

  • Mentor new instructors and provide opportunities for growth and development.

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